At Orvenel, we value your trust and strive to ensure your experience with us remains seamless. Should a product not meet your requirements, we are available to provide support. 1. Return Eligibility - Return requests must be submitted within 14 days of the delivery date. - Items must remain unused, unopened, and preserved in their original condition and packaging. - Due to health and hygiene standards, we are unable to accept returns for any products that have been opened or utilized. 2. Damaged or Incorrect Goods - Please notify us within 7 days of receipt if an item is damaged or does not match your order. - Provide your order reference along with clear photographic evidence of the item and its packaging. - Following an internal review, we will coordinates a replacement or a full refund for approved cases. 3. Initiation of Return - Kindly email support@orvenel.com with the following details: - Full Name - Order Number - Reason for return - Our concierge team will provide further instructions and the appropriate return address where applicable. 4. Shipping Responsibility - Orvenel will cover return postage if the error is ours (e.g., faulty or incorrect items). - For all other returns, including changes of preference, the client is responsible for any associated shipping costs. 5. Processing Refunds - We will notify you via email once your return has been received and meticulously inspected. - Upon approval, the refund will be automatically applied to your original method of payment. - Please allow a window for your financial institution to process and post the transaction. 6. Product Exchanges - We do not facilitate direct exchanges. For a different selection, please place a new order after your refund is finalised. 7. Support For further inquiries regarding our policy, please contact support@orvenel.com. We remain dedicated to ensuring your skincare journey is as refined and effortless as your results.