At Orvenel, we value your trust and strive to ensure your experience with us remains seamless. Should a product not meet your requirements, we are available to provide support. It is important to note that every serum we offer is produced in the United States with pride, following rigorous European standards to ensure elite quality. 1. Return Eligibility - Return requests must be submitted within 14 days of the delivery date. - Items must remain unused, unopened, and preserved in their original condition and packaging. - Due to health and hygiene standards, we are unable to accept returns for any products that have been opened or utilized. 2. Damaged or Incorrect Goods - Please notify us within 7 days of receipt if an item is damaged or does not match your order. - Provide your order reference along with clear photographic evidence of the item and its packaging. - Following an internal review, we will coordinates a replacement or a full refund for approved cases. 3. Initiation of Return - Kindly email support@orvenel.com with the following details: - Full Name - Order Number - Reason for return - Our concierge team will provide further instructions and the appropriate return address where applicable. 4. Shipping Responsibility - Orvenel will cover return postage if the error is ours (e.g., faulty or incorrect items). - For all other returns, including changes of preference, the client is responsible for any associated shipping costs. 5. Processing Refunds - We will notify you via email once your return has been received and meticulously inspected. - Upon approval, the refund will be automatically applied to your original method of payment. - Please allow a window for your financial institution to process and post the transaction. 6. Product Exchanges - We do not facilitate direct exchanges. For a different selection, please place a new order after your refund is finalised. 7. Support For further inquiries regarding our policy, please contact support@orvenel.com. We remain dedicated to ensuring your skincare journey is as refined and effortless as your results.